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ChillaxCall has tree types of IP networks: Ipv4, Ipv5 and Mobile.

IPv4: IPv4 is short for Internet Protocol version 4. The 4th version of the Internet protocol (IP) is still a popular protocol for communication over the Internet. It establishes the rules and limitations for communication over the Internet or on a local network.

IPv6: IPv6 stands for Internet Protocol version 6, and it is the newer version of the Internet Protocol (IP). The main goal for its creation is to take over and eventually replace the previous protocol – IPv4. The reason is simple. The number of devices that want to connect to the Internet is growing tremendously, and IPv4 is not able to satisfy such needs.

Mobile: Connect through a real, rotating, mobile connection of 3G/4G/5G, these IPs are used for targeting highly sophisticated websites and collecting mobile-specific web data.

We work hard to keep our network and our customers safe and strive to prevent abuse on the ChillaxCall network. Therefore, prior to using ChillaxCall’s phone numbers, a ChillaxCall representative will ask you to go through a short compliance process also known as a KYC (know your customer). The KYC process may include a quick intro video call and some verification of your company or personal information

We support PayPal, wire transfers, and credit cards.

Yes. Select “Numbers” from the menu. Under each zone there is a column for “Usage spend limit” where you may limit your daily usage by either:

  • Bandwidth (bytes)
  • Money spent (Dollars)

Once you reach your daily usage the Zone will automatically be suspended.

Note: The zone limit is calculated every 15 minutes and will not take effect immediately, therefore, a zone might go over its limit by 15 minutes of usage.

An account is blocked due to billing issues for one of the following reasons:

  • A discrepancy between payment method and personal details
  • The user has logged in from a country that differs from where the credit card is from
  • Too many attempts to process a declined payment
  • Failure to authenticate a credit card payment using 3D secure

You can reverify your account to clear a billing issue.

If your account was blocked, you will immediately receive an email explaining how to resolve the issue. Contact your dedicated account manager or ProxWorldwide’s compliance team at [email protected]. To reinstate your blocked account, you will need to provide the following:

    • For non-registered companies:
      • Photo ID, driver’s license, or passport
      • A photo of you holding the ID
      • A photo of the flagged payment method


  • For registered


    • A company registration form
    • A photo of the flagged payment method
No. If you choose to suspend your account, the IPs allocated to you will not be saved.
Automatic recharging can be done in one of two ways.

  1. Auto-recharge at a pre-set amount: When you choose this option, you will manually set a configured amount that is charged when your balance runs low (at 25% the configured amount). For example, if you choose $100, you will be charged $100, and then you will get charged $100 again when your balance hits $25.

  2. Monthly charge: If you do not use automatic recharge or decide to turn it off, you will be charged on the 1st of each month for your new monthly commitment. If you don’t have a plan with a minimum monthly commitment and you are using the pay-as-you-go plan, your account will not be automatically recharged.

Yes, you can buy numbers with a credit card. Simply complete the registration process and choose credit card as your payment method.

Yes, during each payments.
To ensure that your account is never suspended, we highly recommend that you select the automatic recharging option. It can be activated in the “billing” section of your account and ensures uninterrupted service. Auto recharge starts to work when your available balance drops below 85% of the total account balance. The amount set is entirely up to you and can be of any denomination.

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